Neko Luck Casino | Terms and Conditions

Welcome to Neko Luck Casino

Welcome to Neko Luck Casino (‘‘Platform’’), Canada’s premier online gaming destination. These Terms and Conditions (‘‘Terms’’) govern your use of our website, mobile applications, and all gaming services. By accessing or using Neko Luck Casino, you agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must immediately cease using our Platform.

1. Eligibility and Account Registration

To use Neko Luck Casino, you must be at least 18 years of age and a legal resident of Canada. Players from certain provinces may have additional restrictions based on local gaming laws. You are responsible for understanding and complying with all applicable laws and regulations in your jurisdiction.

When registering an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. Any activity conducted through your account is your responsibility, and you agree to notify us immediately of any unauthorized use or breach of security. Neko Luck reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

You may not create multiple accounts, share account access with other individuals, or use accounts for commercial purposes. Each person is limited to one active account. Attempting to manipulate bonuses through multiple accounts will result in permanent account closure and forfeiture of all funds.

2. Responsible Gaming and Player Protection

At Neko Luck Casino, responsible gaming is not merely a compliance requirement—it is a fundamental commitment to player welfare. We provide comprehensive tools to help players maintain control over their gaming activity, including deposit limits, loss limits, betting limits, session timeouts, and complete account self-exclusion options.

Deposit Limits: Players can set daily, weekly, or monthly deposit limits through their account settings. These limits are enforced automatically and cannot be increased during the active period.

Loss Limits: Loss limits restrict the maximum amount you can lose during a specified timeframe, helping prevent excessive losses.

Session Timeouts: Set a time limit for each gaming session. Once the timeout expires, you will be automatically logged out.

Self-Exclusion: Players can request voluntary self-exclusion for periods ranging from 24 hours to permanent exclusion. During self-exclusion, your account will be completely inaccessible, and you will not receive promotional offers.

3. Deposits and Payment Methods

Neko Luck Casino accepts deposits via multiple Canadian payment methods, including Interac e-Transfer, credit cards (Visa/Mastercard), debit cards, Apple Pay, Google Pay, bank transfers, and cryptocurrency. Each payment method has minimum and maximum limits clearly displayed during the deposit process.

All deposit transactions are processed securely through encrypted channels. Neko Luck does not charge deposits fees; however, your financial institution may apply standard banking fees.

By making a deposit, you confirm that the funds belong to you and have been obtained through legal means. Neko Luck reserves the right to refuse deposits from individuals who have been flagged for suspicious activity or money laundering concerns.

Deposit Verification: To prevent fraud and comply with anti-money laundering regulations, Neko Luck may request documentation verifying your identity and the source of your funds. Failure to provide requested documentation may result in account suspension and fund forfeiture.

4. Withdrawal Policy and Processing

Players may withdraw funds from their account at any time, subject to the following conditions:

Wagering Requirements: If you have claimed a welcome bonus or promotional offer, you must complete the associated wagering requirement before withdrawing bonus funds. Winnings generated after completing the wagering requirement may be withdrawn without restriction.

Verification Requirements: Before processing your first withdrawal, Neko Luck may request identification documents (photo ID, proof of address) to verify your identity and prevent fraud. This verification process typically takes 24-48 hours.

Withdrawal Methods: You can withdraw via the same method used for deposits, or select an alternative method from those available. Withdrawal minimums are typically $10 CAD for e-transfer and card withdrawals, with higher minimums for bank transfers.

Processing Times: Interac e-Transfer and debit card withdrawals typically process within 24 hours, with many completed within minutes. Bank transfers may require 1-2 business days. We never charge withdrawal fees, and funds arrive in full.

Disputed Withdrawals: If you dispute a withdrawal or claim unauthorized withdrawal from your account, contact our support team immediately. We will investigate and resolve the matter within 30 days.

5. Welcome Bonus and Promotional Offers

Neko Luck Casino offers a 200% Welcome Bonus up to 5,000 CAD to new players making their first deposit. This bonus is subject to the following terms:

Eligibility: The welcome bonus applies only to first-time depositing players. Each player is eligible for the bonus only once.

Wagering Requirement: The bonus amount must be wagered 35 times on eligible games before funds can be withdrawn. For example, a 5,000 CAD bonus requires 175,000 CAD in total bets.

Game Weighting: Slots contribute 100% toward the wagering requirement, table games 50%, and live dealer games 20%.

Bonus Expiration: Bonuses expire 30 days from the date credited. Any unclaimed bonus will be forfeited.

Maximum Withdrawal: Before completing the wagering requirement, you may withdraw only your original deposit. Once the requirement is met, you can withdraw bonus funds plus any winnings.

Terms and Conditions: These promotional terms and conditions are subject to change at any time. Neko Luck reserves the right to modify or cancel promotions without notice.

Bonus Abuse: Neko Luck reserves the right to withhold or forfeit bonuses and winnings obtained through bonus abuse, including but not limited to: hedging bets across different outcomes, intentionally losing on promotional offers, or using bonuses in conjunction with promotional arbitrage strategies.

6. Games, Fairness, and Random Number Generation

All games offered on Neko Luck Casino are provided by licensed software developers and independently audited for fairness and accuracy. Each game features a certified Random Number Generator (RNG) that ensures all outcomes are random and unpredictable.

Game Rules: Specific rules for each game are available within the game itself or through our help section. Players are responsible for understanding game rules before wagering.

Return to Player (RTP): Each game displays its theoretical RTP percentage, representing the long-term expected payout to players. This is an average calculation across millions of spins; individual sessions may vary significantly.

Technical Issues: If a technical glitch, server error, or connectivity issue interrupts your gaming session, your account will revert to its state before the interrupted transaction. Neko Luck is not liable for winnings or losses resulting from technical malfunctions, though we will investigate and resolve issues in good faith.

Game Restriction: Neko Luck reserves the right to restrict or prohibit players from accessing specific games if evidence suggests the player has exploited a game vulnerability or engaged in unfair gaming practices.

7. Anti-Money Laundering and KYC Compliance

Neko Luck Casino complies with Canadian anti-money laundering (AML) regulations and implements Know Your Customer (KYC) procedures to prevent illegal financial activity. As part of our compliance obligations, we may request:

Government-issued photo identification
Proof of current address (utility bill, bank statement)
Source of funds documentation
Additional information regarding your gaming activity

Failure to provide requested documentation may result in account suspension, withdrawal denial, and potential referral to financial authorities. These measures protect both players and the integrity of the Platform.

8. Prohibited Conduct and Account Termination

The following conduct is strictly prohibited and may result in immediate account termination, forfeiture of funds, and referral to law enforcement:

Fraud, forgery, or misrepresentation
Money laundering or use of the Platform for illegal purposes
Creating multiple accounts or account sharing
Collusion with other players to manipulate outcomes
Using bots, automated software, or scripts to play games
Accessing the Platform from restricted jurisdictions
Abusing promotional offers through bonus farming
Harassment of staff members or other players

Neko Luck reserves the right to terminate any account at its sole discretion and without liability if the account owner engages in conduct deemed harmful to the Platform or other players.

9. Limitation of Liability

To the fullest extent permitted by Canadian law, Neko Luck Casino is provided ‘‘as is’’ without warranties of any kind. Neko Luck is not liable for:

Losses resulting from technical glitches, server downtime, or internet connectivity issues
Third-party payment processor failures or delays
Unauthorized account access due to compromised credentials
Lost winnings resulting from account suspension for Terms violations
Indirect, incidental, or consequential damages

Your exclusive remedy for any dispute is arbitration or mediation as outlined in these Terms, not litigation in court.

10. Dispute Resolution and Arbitration

If you have a dispute with Neko Luck Casino, you agree to first attempt resolution through our customer support team. If the dispute is not resolved within 30 days, either party may request binding arbitration under Canadian rules.

The arbitration shall be conducted by a single neutral arbitrator, with costs split equally between parties unless the arbitrator determines otherwise. The arbitration will be held in English, in a location convenient to both parties, or conducted remotely.

Both parties waive the right to jury trial and class action litigation by agreeing to these Terms.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Canada and applicable provincial gaming regulations. Any legal proceedings arising from these Terms must be conducted through arbitration as outlined above, not through the courts.

By using Neko Luck Casino, you consent to the exclusive jurisdiction of binding arbitration and waive any right to pursue disputes through litigation.

12. Privacy and Data Protection

Your personal information is collected, processed, and protected in accordance with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act). Neko Luck uses industry-standard SSL encryption to protect all data transmissions.

We do not share your personal information with third parties without your explicit consent, except as required by law or to provide services (such as payment processors and customer support vendors).

Cookies and Tracking: Neko Luck uses cookies to enhance your user experience, remember preferences, and analyze Platform usage. You may disable cookies through your browser settings, though this may limit Platform functionality.

Communication: By registering an account, you consent to receive promotional communications via email. You may opt out of promotional emails at any time through your account settings.

13. Modifications to Terms

Neko Luck reserves the right to modify these Terms at any time. Significant changes will be communicated to players via email or prominent Platform notification. Continued use of the Platform following changes constitutes acceptance of the modified Terms.

14. Responsible Gambling Resources

If you or someone you know is struggling with problem gambling, assistance is available:

Canadian Problem Gambling Helpline: 1-833-NEKO-LUCK (confidential, available 24/7)

Ontario Problem Gambling Helpline: 1-877-739-7989

British Columbia Gambling Helpline: 1-604-336-1111

Alberta Problem Gambling Helpline: 1-877-PLAY-OFF

Gamblers Anonymous: National meetings and support groups

Healthy Debate: Evidence-based gambling disorder information and treatment referrals

GamCare: International player support organization (available 24/7)

15. Contact Information

For questions regarding these Terms, account issues, responsible gaming concerns, or general inquiries:

Email: support@neko-luck.test

Phone: 1-833-NEKO-LUCK (toll-free, Canada-wide)

Live Chat: Available 24/7 on our Platform

Mailing Address: Neko Luck Casino, Gaming Compliance Division, Canada

Last Updated: 2025

These Terms and Conditions constitute the entire agreement between you and Neko Luck Casino regarding your use of the Platform. If any provision is found invalid, remaining provisions continue in full force and effect.

By clicking ‘‘I Agree,’’ you acknowledge you have read, understood, and agree to be bound by these Terms and Conditions.